Delivery & Returns
Typically £4.99 per order. Delivery should be expected between 2-5 working days unless stated on product page.
When a Signature is Required
All of our high-value consignments require a signature on delivery. Deliveries are typically made between 07:00 and 18:00, so please bare this in mind when choosing a delivery address.
Wrong Goods/Arrived Damaged
If you aren't happy with your purchase for any reason, please contact us on 01642 633200 or alternatively, E-Mail us at email@example.com. If you need to return your item(s), please fill out a returns form.
Where possible we do try to reuse packaging from our own suppliers in order to send purchased items to our customers. We ask if the packaging is still in good condition after you've received your goods, then please try to use it again or recycle it yourself.
Returning Your Purchases
It's our aim at Stockton Cycling is to provide a returns service that is totally hassle-free for you. If you're not completely satisfied with an item you may return it within 30 days, as long as the item isn't fitted or used we're happy to receive it back for a refund.
To return your item(s):
- Put your unused, labelled item for return back in its original packaging.
- Fill in a Returns Form and include this with the item you are returning in a parcel.
- We will be in touch if there are any issues or when your return has been processed.
If the item is being returned as a result of our error (damaged, defective, wrong item sent etc.), we will refund Royal Mail First Class or Standard Parcel postage costs.
If the item is being returned as a result of a change of mind, purchased the wrong size, item is not suitable, etc... the original cost of the outbound postage will be refunded by us, however the consumer is liable for all return costs incurred.
All refunds are processed in GBP (£). Stockton Cycling will not refund any charges made by your bank for currency conversions or any customs charges incurred throughout the shipping/returns process. Stockton Cycling will not refund differences caused by fluctuations in exchange rates. Shipping costs will be refunded as outlined in the paragraph above.
Guidelines for The Best Experience
Each returned item should be in its original packaging with the manufacturer's labels attached. Please do not tape or attach labels directly to the retail packaging.
Retail store purchases should be returned to the original place of purchase. If this is not possible then follow our website returns policy and include proof of purchase.
We reserve the right to reject the return of goods which are not returned in accordance with our Returns Policy and we may request that you pay for the shipping of such goods back to you. Our returns policy does not affect your statutory rights.
A deduction will be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which a customer can handle the goods is the same as it would be if you were assessing them in a shop.
Once we receive your goods, we will inspect and process them within 24hrs. Refunds will automatically be issued to the same payment method used to purchase the goods. As soon as your return has been processed by our team we will email you to let you know. In the unlikely event that you don't receive this email within 10 days of posting your parcel to us, please get in touch with our Customer Service Team through our Contact page or by calling 01642 633200
If your purchase isn't everything you expected it to be and you wish to exchange an item, the simplest and quickest thing to do is place a brand-new order for your new item and return the old one to us for a full refund.
European Online Dispute Resolution (ODR)
For information regarding European ODR, please click here.